FAQ's
Frequently Asked Questions (FAQs) | HY Store
Welcome to HY Store! Below are answers to some of the most common questions customers ask about shopping with us. If you don’t find what you’re looking for, feel free to reach out.
Q. Is ordering online from HY Store secure?
A. Absolutely. We use secure encryption technology and work only with trusted payment providers to keep your data safe. Your personal and payment information is kept 100% confidential and only accessible by our authorized staff.
Need help? Email us anytime at hanzalamaroof262@gmail.com
Q. How do I place an order?
A. Ordering from HY Store is simple:
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Select the product you want
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Click "Add to Cart"
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Browse and add more items if needed
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Click on "Cart" from the top menu
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Click "Proceed to Checkout"
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Enter your billing/shipping details
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Choose your payment method (Cash on Delivery or online payment)
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Click "Place Order"
You’ll receive a confirmation email or SMS with your order details.
Q. Can I pay Cash on Delivery (COD)?
A. Yes! We offer Cash on Delivery across Pakistan for your convenience.
Q. How do I cancel an order?
A. You can cancel your order in the following ways:
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If you have an account, cancel directly from your Order History
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If you ordered as a guest, call or WhatsApp us during office hours
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You can also cancel during our confirmation call before shipment
Q. What is your return policy?
A. You can return any eligible product within 7 days of receiving your order. For full details, please visit our Return Policy.
Q. How do refunds work?
A. Once we receive and inspect your returned item, refunds are processed within 10 business days to your original payment method. See our full Refund Policy for more info.
Q. Do you charge for shipping?
A. No. Shipping is 100% free on all orders within Pakistan.
Q. Which courier services do you use?
A. We partner with M&P, TCS, and Leopards Courier to ensure safe and timely delivery to your doorstep.
Q. How long does delivery take?
A. Orders are usually delivered within 2–3 working days after the final confirmation call. Some delays may occur during public holidays or due to courier availability.
Q. What if a product is out of stock?
A. If an item is marked as out of stock, you can:
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Call or WhatsApp us to check availability or pre-order
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Email us at hanzalamaroof262@gmail.com to be notified when it's restocked
Still have questions?
We’re here to help! Contact us at:
📧 Email: hanzalamaroof262@gmail.com
📱 WhatsApp: +92 370 4082059
📞 Phone: +92 329 3962903
🌐 Website: www.hystore.online
Thank you for shopping with HY Store — Where style meets tech, and customer satisfaction comes first.