Return & Refund Policy | HY Store
At HY Store, your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a 7-day return policy on all tech products and watches (excluding certain exceptions listed below).
How to Return a Product
To request a return, please follow these simple steps:
-
Contact us within 7 days of receiving your order.
-
Provide your order number and the reason for return.
-
We’ll issue you a return shipping label or provide return instructions.
-
Securely pack the item and send it back to us.
-
Once received and inspected, your refund will be processed within 10 business days.
Items Not Eligible for Return
Please note that the following products cannot be returned:
-
Products that have been used, worn, or damaged by the customer
-
Products missing parts, packaging, or accessories
-
Items purchased during sales, promotions, or clearance
-
Customized or made-to-order items (if applicable)
Refund Method
Your refund will be issued through the original payment method used:
-
Credit/debit card: Refund will be credited back to your bank account
-
Bank transfer or local payment method: Refund will be returned to your provided bank account or mobile wallet in Pakistan
Need Help?
If you have any questions about returns, refunds, or anything else, feel free to reach out:
📧 Email: hanzalamaroof262@gmail.com
📱 WhatsApp: +92 370 4082059
📞 Phone: +92 329 3962903
🌐 Website: www.hystore.online
Thank you for shopping at HY Store — Pakistan’s trusted destination for watches and tech accessories!